Terms & Conditions

Service Agreements

CARAT* London ("CARAT*", "we", "us", “our”) website and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our website. We recommend you read these Terms and Conditions carefully before accessing or using our website. By using any part of our website, you signify your agreement to be bound by these terms and conditions (“Terms of Service”, “Terms”). If you do not agree to all Terms and Conditions of this agreement, then you may not access the website or use any service.

Any new features or tools which are added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

CARAT* London is a trading name of Managebest Limited, a company registered in the United Kingdom. Our registered address is 62 High Street Wimbledon Village, London SW19 5EE, United Kingdom.

CARAT* London is a trading name of Carat Group Limited, a company registered in Hong Kong. Our registered address is 19/F, 367- 375 The L. Plaza Queen's Road Central, Sheung Wan, Hong Kong. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GOVERNANCE

Your use of this website and any contract between you and CARAT* for the sale of products shall be governed by, and shall be construed in accordance, with English law and subject to the exclusive jurisdiction of the English courts. If any provision of these terms and conditions shall be unlawful, void or any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to modify the contents of the site at any time, by agreeing to these terms and conditions you agree that it is your responsibility to monitor changes to our site.

GENERAL CONDITIONS

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

REGISTRATION

To enjoy the use of our services made available on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should there be any changes, please notify us immediately at uk@carat.co.

ELIGIBILITY TO PURCHASE

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your full legal name, phone number, e-mail address and other requested information as indicated. You will be required to provide payment details that are both valid and correct, and you confirm that you are the person referred to in the billing information provided. 

The website is available only to individuals and others who meet the CARAT* London terms of eligibility, who have been issued a valid credit/ debit card by a bank acceptable to CARAT*, whose applications are acceptable to CARAT* and who have authorised CARAT* to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. CARAT* reserves the right to restrict multiple quantities of an item being shipped to any one customer or shipping address and reserves the right to not fulfil an order and process a full refund accordingly.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where CARAT* feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/ debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

We reserve the right to refuse service to anyone for any reason at any time.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. We are not responsible for any information entered on your order are account is inaccurate, it is your sole responsibility to provide accurate and true information at all times. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

MODIFICATIONS TO SERVICES AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part of the content thereof) without notice at any time.

PRODUCT INFORMATION AND DISPLAY

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer or mobile monitor's display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
 

PRIVACY POLICY

Please refer to our Privacy Policy for information on how CARAT* London collects, uses and discloses personally identifiable information from its customers.
 

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Carat London UK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

PAYMENT

CARAT* London accepts credit cards, debit cards, PayPal, Apple Pay and Google Pay to purchase your item/s. 

PRICING POLICY

UNITED KINGDOM & EUROPEAN COUNTRIES
Prices shown on the website are inclusive VAT. Orders are dispatched from United Kingdom. (If your shipping destination is Jersey, Guernsey, Norway or Switzerland, VAT will be deducted at checkout)


UNITED STATES
Prices shown on the website in USD are exclusive of VAT or GST and the order will be dispatched from The United Kingdom. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner or your local customs office. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes, we recommend you contact your local customs office directly before accepting these terms and conditions. For more information, please refer to our Shipping Info. 


REST OF THE WORLD
Prices shown on the website in USD, AUD and HKD are exclusive of VAT or GST and the order will be dispatched from Hong Kong. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner, FedEx. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes, we recommend you contact FedEx or your local customs office directly before accepting these terms and conditions. For more information, please refer to our Shipping Info.


AUSTRALIA
Prices shown on the website are inclusive of any sales taxes. Orders are dispatched from Australia. 


PLEASE NOTE

Prices online are subject to change and we reserve the right to amend these without prior notification.

CARAT* sells in GBP, EURO, USD, AUD and HKD if your bank is issued in another currency We cannot be held responsible for any differences in exchange rates at the time of purchase or refund. 

CONFIRMATION

If your order is accepted successfully, you will receive a confirmation email as your proof of purchase. You can also check the status of your order by logging into your online account.  

COPYRIGHTS

The trademarks, logos and service marks (collectively the "Trademarks"), which you see on this website, are registered and unregistered trademarks of CARAT* and are licensed to CARAT* by third parties. Nothing contained on the website should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of CARAT* or such third party who owns the trademark. Your misuse of any trademark displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited.

ON SALE ITEMS

Sale products are sold on a "first come-first served" basis and are available whilst stocks last. We will confirm stock availability within seven days of your order and unsuccessful orders will be refunded accordingly. 

No price adjustments for prior and pending orders will be granted. Promotional offers cannot be used in conjunction with any other online promotions.

PROMOTION & DISCOUNT CODES

Any and all promotional activity offered by CARAT* London are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed within the validity.

24 HOURS CANCELLATION

If you wish to cancel an order, please notify us immediately by emailing uk@carat.co including your order number, name and reason for cancellation. CARAT* must receive your cancellation request within 24 hours, as we may not be able to process the cancellation once the order has shipped

PRODUCT AVAILABILITY

If the item is in stock it can be shipped within 5-12 working days. If the item is not in stock and needs to be made to order it will normally be shipped within 30 working days. We will notify you if your order will take longer than normally expected due to delayed at our workshop. Pre-order items can take between 5-12 weeks to be shipped.

RETURNS/ REFUND

If you wish to return your order, CARAT* London offers a 14 day returns period from the date your parcel is signed for to return a refund.

Please follow the steps below to return your order:

  1. Contact our customer service team at uk@carat.co informing us of your order number, items you with to return and reason for return. We will reply with your return instructions and a returns form.
  2. Each item must be returned in new condition as it was received and must include all original packaging and collateral material.  
  3. Return items via a traceable delivery service (Local courier, Royal Mail, FedEx, UPS). Clearly write your original order number on all shipment-related paperwork.
  4. We recommend that you insure the package for the full amount of the item/s plus shipping charges. It is best to avoid writing “jewellery”, “diamonds” or other luxury related words anywhere on the package, therefore we suggest you write “fashion accessories”.
  5. All orders returned must be received by CARAT* on or before the 14th day from the date your parcel was signed for.

PLEASE NOTE

  • Any return shipment lost in transit is the responsibility of the customer; CARAT* London is not responsible for items lost or damaged during transit.
  • All returns will be inspected upon receipt of the package, if the item/s are found to be in perfect condition and arrive within the 14day return period you will be credited for the cost of the goods back to your original form of payment minus any delivery charges. Note; Refunds take between 5-10 business days to show back in your account.
  • Goods found to be damaged due to customer negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt or additional workmanship by other jewellers are non-refundable and non-exchangeable.
  • Earrings cannot be returned for a refund or exchange if the hygiene seal is damaged or has been tampered with. If this security tag is removed or damaged a refund will NOT be granted. 
  • Items purchased online via www.caratlondon.com can only be returned online and are not eligible for return at CARAT* London boutiques, concessions or third-party stockists.
  • Due to sizing costs, the return of rings are subject to a refund minus a 10% restocking fee – this does not apply to sale rings. All other returned items will receive a full refund, provided that all requirements are met.
  • Return shipping costs are the responsibility of the customer.

EXCHANGE

CARAT* London are unfortunately unable to offer exchanges on items ordered online. If you have purchased a ring and need to exchange for a different size, please place a new order. When you contact us to return the original ring, inform us of the new order number and we will waive the restocking fee.

REPAIRS

All CARAT* London jewellery is designed and assembled by hand to the highest quality, by master jewellery craftsmen. Customers are advised to wear and care for their jewellery in the same way they would do a fine jewellery piece, please see our Jewellery Care page here. Our warranty covers manufacturing faults and defects, it does not cover damage caused by accidents, inappropriate use or wear and tear; as stated on the warranty card included in your order. Repair fees and stone charges may apply if there is proof of artificial damage and lost stones due to negligence.

If you require a repair, please follow the instructions below:

  1. Email us at uk@carat.co with your order number, description of problem, image of item and warranty card. A member of our customer service team will then be in contact to advise further.
  2. We may ask you to ship the item back to us for assessment. If this is the case, you will be provided with return shipping instructions and a return form. This form must be completed and included in with your item.
  3. Ship items via a traceable delivery service (Local courier, Royal Mail, FedEx, UPS). Clearly write your original order number on all shipment-related paperwork. NB: Customers are responsible for return delivery charges unless advised otherwise by a member of our customer service team.
  4. Following inspection, we will repair the item and return it back to you as soon as we can. If we deem the item was damaged due to fair wear and tear or customer negligence, repair costs will apply.
  5. State “item return for repair” on the commercial invoice of the shipment in order to request exemption of any potential duplicated tax and duties on the order. Please note this is down to your local customs office and outside of CARAT* London’s control.

RESIZING

If you find that your ring is not the right size, please contact us at uk@carat.co within 30 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. NB: We are unable to re-size microset or eternity bands.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Carat London UK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at uk@carat.co.